Doctor Skin Clinic Ltd

Effective date: [9 January 2026]

Doctor Skin Clinic Ltd is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, use our services, visit our website, or communicate with us in any way.

This policy is written in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who we are

Doctor Skin Clinic Ltd
Registered in England and Wales
Registered office address: 758 Harrow Road, Wembley, HA9 6AZ
Email: hello@dslclinic.com

Telephone: 0208 004 0277
Website: www.dslclinic.com

For the purposes of data protection law, Doctor Skin Clinic Ltd is the data controller.

The personal data we collect

We may collect and process the following categories of personal data:

Identity information
This includes your full name, date of birth, gender, and title.

Contact information
This includes your address, email address, telephone number, and emergency contact details.

Medical and health information
This includes medical history, medications, allergies, consultation notes, treatment suitability assessments, consent forms, photographs taken for treatment purposes, and aftercare records. This information is classified as special category data.

Appointment and treatment information
This includes booking details, consultation dates, treatment plans, treatments undertaken, and follow up communications.

Financial information
This includes invoices, payment records, finance agreements, Klarna or third party payment provider information, and chargeback or dispute correspondence. We do not store full card details.

Technical information
This includes IP address, browser type, device information, and website usage data collected through cookies.

Marketing and communication information
This includes your communication preferences and your interactions with our emails, messages, and marketing materials.

How we collect your data

We collect personal data directly from you through:

• Consultation forms and medical questionnaires
• Online booking systems and enquiry forms
• In clinic registration and consent processes
• Email, WhatsApp, telephone, and SMS communications
• Payments made online or in clinic
• Our website and cookie technology
• Third party finance providers where applicable

How we use your personal data

We use your personal data for the following purposes:

• To assess your suitability for treatments and ensure patient safety
• To provide aesthetic, laser, and medical skin treatments
• To manage appointments, treatment plans, and aftercare
• To process payments and manage accounts
• To communicate with you regarding your care or enquiries
• To comply with legal, regulatory, and insurance obligations
• To manage complaints, disputes, and chargebacks
• To improve our services and website functionality
• To send marketing communications where consent has been provided

Lawful bases for processing

We process personal data under the following lawful bases:

• Performance of a contract
• Legal obligation
• Legitimate interests
• Consent
• Vital interests relating to medical safety
• Provision of health or social care under Article 9 of UK GDPR

Special category medical data is processed strictly for healthcare purposes and patient safety.

Marketing communications

We may send you information about treatments, offers, or clinic updates where you have provided consent or where permitted under applicable soft opt in rules.

You can withdraw consent at any time by contacting us or using the unsubscribe option provided in our communications.

Sharing your personal data

We may share your personal data with trusted third parties where necessary, including:

• Medical practitioners and clinical staff working with or for the clinic
• Payment processors and finance providers
• IT systems, software providers, and booking platforms
• Marketing service providers where consent has been given
• Legal, regulatory, professional, or insurance advisers
• Regulatory bodies where disclosure is required by law

All third parties are required to process your data securely and in accordance with data protection legislation.

International data transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including contractual protections required by law.

Data security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure.

Access to medical records is restricted to authorised personnel only. Electronic records are password protected and stored on secure systems.

Data retention

We retain personal data only for as long as necessary:

• Medical records are retained in line with clinical, legal, and insurance requirements
• Financial records are retained for statutory accounting periods
• Marketing data is retained until consent is withdrawn

Once data is no longer required, it is securely deleted or anonymised.

Your data protection rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data where applicable
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office

Information Commissioner’s Office
Website: www.ico.org.uk

Cookies

Our website uses cookies to improve performance and user experience. You can manage cookie preferences through your browser settings.

Further information is available in our Cookie Policy.

Children’s data

We do not knowingly collect personal data from individuals under the age of 18 without parental or guardian consent.

Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be published on our website and, where appropriate, communicated to you.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Doctor Skin Clinic Ltd
Email: hello@dslclinic.com
Telephone: 0208 004 0277